Ticket Philadelphia's mission of creating happy, satisfied patrons, healthy art institutions and successful partners is rooted in the positive experience of each and every ticket buyer. We make it a priority to accommodate the needs of individuals with disabilities. In order for us to best accommodate your request, please contact us with your request within two weeks of your performance date.
All theatres have wheelchair and power-chair or scooter accessible locations
where patrons can remain in their wheelchairs or transfer to theatre seats.
Patrons who cannot or do not wish to transfer from their seat to a theatre seat
should request Wheelchair-Accessible seating locations when ordering tickets.
Wheelchair-Accessible seat locations are available throughout
Perelman Theater, Verizon Hall, and select locations in the Academy of
Music and Merriam Theater. Wheelchair-accessible seats may be purchased online or please call
215.893.1999 or 215.875.7633 TTY for location and availability for specific venues and events.
A limited number of seating locations near the stage have been
reserved for the exclusive use of patrons with low vision or blindness. Please
call 215.893.1999 or 215.875.7633 TTY for location and availability for specific venues and events.
American sign language interpretation (ASL) is available at select Broadway Philadelphia performances. ASL allows performing arts patrons who are deaf or hearing impaired to understand and enjoy the performance by having all the spoken and sung lyrics translated into American Sign Language.
The interpreters are located on the side of the Parquet section and are visible to all patrons seated near them, providing a seamless viewing experience for those needing the service and a beautifully interpreted language for those interested in seeing the show performed through sign.
Call 215.893.1999 or 215.875.7633 TTY for more information and ASL performance dates or to request this service for another performance. Please allow at least two weeks’ advance notice for this accommodation.
For any guest with disabilities who requires a
paid Personal Care Attendants (PCA), we will provide a PCA-Pass at no cost with
a paid admission. Any guests with
disabilities who requires a PCA and wishes to purchase advance tickets should
contact Ticket Philadelphia at 215.893.1999 or 215.875.7633 TTY to request a
PCA-Pass with the ticket.
Audio Description (AD) is available at select Broadway Philadelphia
performances. AD is live, verbal narration of the visual elements of theatrical
performances for people with little to no vision. Patrons wear a small ear
piece equipped with a receiver to hear narration of stage action, actors’
facial expressions, sets, costumes, lighting and props. The person narrating is
called the audio describer and is trained to interject descriptive information
between spoken lines. The describer also gives a detailed narration of sets,
props, costumes and venue prior to the main performance during pre-show notes. Please
call 215.893.1999 or 215.875.7633 TTY for more information and availability.
Assistive listening devices are available for Verizon Hall and the Perelman
Theater at the Kimmel Center, Academy of Music, and Merriam Theater on a first
come, first served basis. Please inquire with House Management upon your
Relaxed performances and sensory-friendly experiences maybe offered through select performances. Please call Patron Services 215.893.1999 or 215.875.7633 TTY for information and availability regarding relaxed performances.
Currently, the Kimmel Center does not offer Braille tickets or programs. Please call Patron Services 215.893.1999 or 215.875.7633 TTY for alternative ways to access this printed information.
Currently, the Kimmel Center does not offer Large Print programs. Please call Patron Services 215.893.1999 or 215.875.7633 TTY for alternative ways to access this printed information.
Trained Service Animals are welcome in all venues on the Kimmel Center campus. Typically, the space under each seat will accommodate a service animal during a performance. Please call Patron Services 215.893.1999 or 215.875.7633 TTY for further information regarding service animals in our venues.
A limited number of Wheelchair-accessible parking spaces are now available in the basement-level parking garage of the Kimmel Center. Please call Patron Services at 215.893.1999 or 215.875.7633 TTY to make your reservation, but please be advised that accessible spaces are first come first served upon arrival. Wheelchair-accessible elevators are available in the parking garage.
Wheelchair-accessible restrooms are available on all levels of the Kimmel Center, accessible to patrons of both Verizon Hall and Perelman Theater, as well as all ancillary spaces.Wheelchair-accessible restrooms are available on the Canteen level of the Academy of Music. An elevator is available to access the Canteen level. Wheelchair-accessible restrooms are available on the Mezzanine level of the Merriam Theater. An elevator is available to access the Mezzanine level.
The Kimmel Center is wheelchair-accessible from both its east (Broad Street) and north (Spruce Street) entrances. Entrances are at sidewalk level (no steps). Ramps and/or level floors enter every level of Verizon Hall and Perelman Theater. A curb cut on the corner of Broad Street and Spruce Street allows for access from the sidewalk. The Academy of Music has a wheelchair-accessible entrance on the south side of the building, which allows for direct entry to the main lobby. A curb cut at the corner of Broad Street and Locust Street allows for access to the sidewalk leading to the accessible ramp on the south side of the building. The Merriam Theater is wheelchair accessible from the main entrance at 250 South Broad Street. A curb cut at the corner of Broad Street and Spruce Street or the corner of Broad Street and Locust Street allows for access to the sidewalk and main entrance.
Questions regarding accessibility at the Kimmel Center, Academy of Music, and Merriam Theater should be sent via our website contact form. The Call Center TTY number is 215.875.7633.We welcome feedback regarding our access programs and services. Please feel welcome to contact us, to let us know how we may improve our access service and best accommodate your next visit to our venues.
Here is how to contact us:
By Phone: 215.893.1999
By Email :Contact Us Form
In Person:230 South Broad St.Suite 800Philadelphia, PA 19102
By US Mail:230 South Broad StreetSuite 800Philadelphia, PA 19102
By Fax: 215.893.1833