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  • Ticket Exchanges and Donations

     

    Philadelphia Orchestra

     

    Ticket Exchanges 

    Philadelphia Orchestra subscribers can exchange tickets throughout the season at no additional cost.

     

    Philadelphia Orchestra subscribers do not pay fees on ticket exchanges. The only time you are charged is when you are exchanging a lower priced ticket for a more expensive ticket. Patrons who are not subscribers and purchase individual tickets can exchange tickets for a $10.00 per ticket fee.

     

    Tickets can be exchanged at the Kimmel Center Box office, by phone at 215.893.1999, or online under My Account.

     

    Special Events and Sound All Around performances are not eligible for exchanges.

     

    All exchanged tickets are subject to availability and to additional costs associated with an upgraded seat section or change in day of week. Tickets may not be exchanged once a concert has passed. Please destroy outdated tickets. Twenty-four hour notice is appreciated.

     

    Ticket Donations 

    Anyone who cannot use their tickets are invited to donate their tickets and receive a tax-deductible credit by calling 215.893.1999. Twenty-four hour notice is appreciated.

     

     

     

    Kimmel Center Presents

     

    Ticket Exchanges  

    Kimmel Center Presents ticket exchanges and refunds are not available to the general public. Exchanges may be offered as a customer service in special cases, $5.00 ticketing fees apply. All exchanged tickets are subject to availability and to additional costs associated with an upgraded seat section or change in day of week. Tickets may not be exchanged once a concert has passed. 

     

     

    Ticket Donations 

    Anyone who cannot use their tickets is invited to donate their tickets and receive a tax-deductible credit by calling 215.893.1999.
    Donations are available to all ticket buyers up until the start of a concert or show.

     

     

    Broadway Series

     

    Ticket Exchanges

    Fixed Subscriptions - Broadway Series subscribers can exchange tickets to the SAME show only. Exchanges are free of charge.  Tickets can be exchanged at the Kimmel Center Box office, or by phone at 215.893.1999. All exchanged tickets are subject to availability and to additional costs associated with an upgraded seat section or change in day of week. Tickets may not be exchanged once a concert has passed. 

    “Choose Your Own” - Choose Your Own subscribers can exchange tickets to the SAME show only, for a $5.00 per ticket fee. No free exchanges are permitted. Tickets can be exchanged at the Kimmel Center Box office, by phone at 215.893.1999. All exchanged tickets are subject to availability and to additional costs associated with an upgraded seat section or change in day of week. Tickets may not be exchanged once a concert has passed. 

     

    Ticket Donations 

    Ticket Donations are not available.

     

     

    Philly Pops

     

    Ticket Exchanges 

    Subscribers may exchange their tickets throughout the season in person at no charge. Exchanges may be done by phone and mail for a $5 per ticket exchange fee. Tickets can be exchanged at the Kimmel Center Box Office, by phone at 215.893.1999, or online through My Account. All exchanged tickets are subject to availability and to additional costs associated with an upgraded seat section or change in day of week. Tickets may not be exchanged once a concert has passed. Please destroy outdated tickets.

     

    Ticket Donations 

    Anyone who cannot use their tickets is invited to donate their tickets and receive a tax-deductible credit by calling 215.893.1999. Twenty-four hour notice is appreciated.

     

     

     

    Pennsylvania Ballet

     

    Ticket Exchanges 

    Subscribers may exchange tickets, including add-on performances and Nutcracker, through the free exchange program. However, a subscriber may not exchange into Nutcracker from a subscription performance and out of a Nutcracker into a subscription performance.

     

     

    Ticket Donations 

    Anyone who cannot use their tickets is invited to donate their tickets and receive a tax-deductible credit by calling 215.893.1999. Twenty-four hour notice is appreciated.

     

     

     

    Philadelphia Speaker Series

     

    Ticket Exchanges 

    Exchanges are not available.

     

    Ticket Donations 

    Anyone who cannot use their tickets is invited to donate their tickets and receive a tax-deductible credit by returning the tickets to Widener University. Tickets must be received by Widener by 5pm the day before the lecture.  


    Mail to:
    Widener University
    Attn: Candi Caporale
    Advancement
    One University Place
    Chester, PA 19013 


    Fax to:
    610-499-1299
    Tickets must be cut in half before faxing

     

     

     

    Opera Philadelphia

     

    Ticket Exchanges 

    Subscribers and donors may exchange their tickets for any other performance of the same production. Tickets are valued for exchange until one business day prior to your performance. We reserve special inventory throughout the season for subscribers and make every effort to exchange your tickets into comparable seats on the date you wish to attend. If we are having difficulty finding comparable seating, we will contact you to discuss the available options. We will not release your current tickets until a suitable solution has been agreed upon.

     

    If you have a last-minute emergency, please contact us at 215-732-8400. When the office is closed, we check voice mail up to 90 minutes prior to performance time. We will do our best to assist you.

    TO EXCHANGE TICKETS FOR FREE, PLEASE USE ONE OF THE FOLLOWING METHODS:
     

    • NEW! By E-mail: Send e-mail to exchanges@operaphila.org
      Please use the name of the production as the e-mail subject line. Include your Patron ID# (found on bottom left corner of ticket), original performance date, the seat locations to be exchanged, and the new date you prefer to attend. Please destroy your original tickets upon receipt of email confirmation.
     
    • By Mail: 1420 Locust Street, Suite 210, Philadelphia, PA 19102
      Enclose your tickets with a note of the date or dates that you prefer to attend. Please provide a phone number or e-mail address so we may contact you to confirm your new tickets and delivery.

     

    • In Person: Visit us at our Subscriber Services Office
      Academy House Professional Offices, 2nd floor
      1420 Locust Street, Suite 210, Philadelphia, PA 19102
      Subscriber Services is open 9:30 a.m. to 4:30 p.m. weekdays.

     

    • By Fax: 215-893-7801
      Fax a copy of your tickets with a note of the date or dates you prefer to attend. Please provide a phone number or e-mail address so we may contact you to confirm your new tickets and delivery. Please destroy original tickets.

     

    You may also exchange your tickets by phone at 215-732-8400 for a fee of $4.50 per ticket. (Exchange fees are waived for all Bravi and Patron Council donors.)

     

    Ticket Donations 

    Anyone who cannot use their tickets is invited to donate their tickets and receive a tax-deductible credit 
    A minimum of 24 hours notice is preferable, but you may let The Opera Company know by leaving a message at 215-732-8400 up to 90 minutes prior to performance time.
    You will be asked to write "Donated" across the face of each ticket in ink and either return them by mail, or fax a photocopy to 215-893-7801. Once your tickets have been received, your receipt will be mailed approximately one month after the production closes.

     

     

     

    Chamber Orchestra of Philadelphia

     

    Ticket Exchanges 

    Subscribers may exchange their tickets by calling 215-545-1739.

    Ticket Donations 

    Anyone who cannot use their tickets is invited to donate their tickets and receive a tax-deductible credit by calling 215-545-1739.

     

  • Need Help?

    Here is how to contact us:

    By Phone: 215.893.1999


    By Email :Contact Us Form


    In Person:
    230 South Broad St.
    Suite 800
    Philadelphia, PA 19102

     

    By US Mail:
    230 South Broad Street
    Suite 800
    Philadelphia, PA 19102

     

    By Fax: 215.893.1833

     

    TTY: 215.875.7633